At Baynoire, every order is handled with care and precision. To maintain the quality and integrity of our products, please review the following policy before requesting an exchange or refund.

Exchanges:

• Exchange requests may be made within 14 working days from the date your order is received.
• Exchanges may be processed online through our customer support team, or in-store at: District 5, Arkan Plaza, City Center Almaza, Mall of Egypt, The Hub Marassi.
• Items must be in original condition — unworn and unused, with all original tags attached and full packaging included.
• Items must be free from perfume, deodorant, smoke, or any fragrance/scent, and must not be washed, altered, or damaged.
• A valid proof of purchase is required for all exchange requests.

Refunds & Returns:

• Refunds and returns are processed in-store only at: District 5, Arkan Plaza, City Center Almaza, Mall of Egypt, The Hub Marassi.
• Items must meet the same eligibility conditions listed above.
• All approved refunds will be processed after the item has been inspected by our team.
• A valid proof of purchase is required for all refund and return requests.

Non-Eligible Items:

• Worn, used, washed, or altered items.
• Items with stains, odors, perfume, deodorant, or smoke exposure.
• Damaged items not received in original condition.
• Items missing tags or original packaging.
• Sale, promotional, discounted, or special-release items. All sale items are considered final sale.

Important Notes:

• Baynoire reserves the right to refuse any exchange, return, or refund request that does not meet the conditions outlined above.