Please note: All exchanges and refunds are processed in-store only at the following locations: Arkan Plaza, District 5, City Center Almaza, Mall Of Egypt, The Hub Marassi. Online returns or exchanges are not available.

Exchange Requests:

• You may request an exchange within 14 working days from the date you receive your order.
• Exchanges are processed in-store only at the following locations: Arkan Plaza, District 5, City Center Almaza, Mall Of Egypt, The Hub Marasi.
• Items must be in new and unused condition, with all original labels attached and full packaging included.
• Items must not be worn, washed, or have any fragrance applied (e.g., perfume, deodorant, etc.).
• Proof of purchase is required for all exchange transactions.

Refunds:

• Refunds are available in-store only at Arkan Plaza, District 5, City Center Almaza, Mall Of Egypt, The Hub Marasi.
• The item must meet the same condition requirements (new, unused, with labels, and full packaging).
• Proof of purchase is required for all refund transactions.

Non-Eligible Items:

• Worn, washed, scented, or damaged items cannot be exchanged or refunded.
• Items purchased during promotions or sales are final sale and not eligible for return or exchange.