Exchange Requests:

• You may request an exchange within 7 working days from the date you receive your order.
• Exchanges can be made online by emailing support@baynoire.com or directly in any of our stores.
• Items must be in new and unused condition, with all original labels attached and full packaging included.
• Items must not be worn, washed, or have any fragrance applied (e.g., perfume, deodorant, etc.).
• Once your exchange request is reviewed, our team will guide you through the next steps.

Refunds:

• Refunds are available only through our physical stores.
• The item must meet the same condition requirements (new, unused, with labels, and full packaging).
• Proof of purchase is required for all refund transactions.

Non-Eligible Items:

• Worn, washed, scented, or damaged items cannot be exchanged or refunded.
• Items purchased during promotions or sales may be final sale and not eligible for return or exchange.